FAQs

Sentinel is a trauma prevention and management platform designed for people working in high pressure and frontline environments. It provides practical tools, guidance and support to help individuals manage the impact of workplace trauma.

Yes. The Sentinel app is free to download, but access is provided through your employer. You will need an account or access key from your organisation to use the mobile and web apps.

Sentinel is a business-to-business service. This means you can only access the app if your employer has an active Sentinel account.

If you believe your organisation offers Sentinel but you do not yet have access, please speak to your manager or HR team.

If you’re unsure whether Sentinel is available in your organisation, or would like to explore whether it could be offered where you work, you can contact us and we’ll be happy to help.

No. Sentinel accounts are created and managed through employers. Individual sign-ups are not currently supported.

If you would like to explore whether Sentinel could be offered in your workplace, you can contact us directly via our contact form.

Sentinel works on modern smartphones and tablets and can also be accessed via a web browser. The app is optimised for mobile use.

To log in for the first time, you will need either:

- An access key provided by your employer.
- Your work email address if your organisation offers Sentinel.

Once you enter your details  you will be sent a verification code by email to complete your account setup.

This is the most common login issue and is usually easy to resolve.

Please check:
- Your spam or junk email folder.
- Any filtered folders such as “Other” or “Promotions”.
- That you entered your email address correctly.

The 6 digit verification email can sometimes be filtered by company email systems.

If you still cannot find the email, return to the app and request the code to be sent again.

The verification code helps ensure that access to Sentinel is secure and that accounts are linked correctly to your organisation.

In most cases, Sentinel requires you to use your work email address so your account can be linked to your employer’s organisation.

If you do not have a work email address then your employer will provide you with a single-use access key that will allow you to set up an account.

After entering the access key, the next step is email verification.

If you do not see the next screen, check your email for the verification code. If you did not receive it, check your spam or junk folder and try resending the code.

You can reset your password by selecting the “Forgotten password” option on the login screen. A reset link will be sent to your email address.

If you do not receive the email, please check your spam or junk folder.

For most access issues, your employer or organisation administrator can help you more quickly than Sentinel directly.

If you continue to experience problems after checking your email folders and resetting your password, please use our contact form to reach out for additional assistance.

Yes. Sentinel is designed to protect user privacy. Individual activity is never visible to your employer, and we do not share any personal data with them under any circumstances.

Sentinel does not share personal wellbeing data with employers.

No. Sentinel is a support tool designed to complement existing support services. It does not replace professional medical, psychological or emergency care.

If you are in immediate distress or need urgent help, please contact your local emergency services or a qualified professional.

The Sentinel website provides information about the platform. App access is only available through organisations that have an active Sentinel account.

If you believe your organisation provides Sentinel and you are unable to access it, please contact your internal administrator first. They can help with access keys, email verification and account setup.

If you're still having trouble, you can reach out to us directly using the contact form on our website.